Berikut adalah draf Privacy Policy (Kebijakan Privasi) yang dirancang khusus untuk website Highland Coffee Tour.
Dokumen ini mencakup standar perlindungan data internasional (cocok untuk wisatawan mancanegara) serta mencantumkan penanganan data spesifik untuk pemesanan/reservasi via WhatsApp.
Privacy Policy
Last Updated: August 10, 2026
At Highland Coffee Tour, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Highland Coffee Tour and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. Information We Collect
When you interact with our website or submit an inquiry/reservation through our booking form, we may collect personal information including, but not limited to:
- Personal Identification: Full name.
- Contact Information: WhatsApp number, phone number, and email address (if provided).
- Reservation Details: Preferred booking date, preferred time, number of guests, selected tour package (e.g., Short Journey, Long Journey), and special requests/dietary requirements.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process and manage your tour reservations and inquiry requests.
- Communicate directly with you via WhatsApp or email regarding your booking confirmation, tour schedule, or special requests.
- Provide, operate, and maintain our website and service quality.
- Improve, personalize, and expand our website content and tour experiences.
- Respond to your customer support requests and FAQs.
3. Third-Party Services & Direct Messaging (WhatsApp)
Our reservation system connects directly to WhatsApp to facilitate seamless communication between guests and our local team:
- When you click “Submit Reservation Inquiry” on our booking form, you are redirected to WhatsApp to send a pre-filled message with your booking preferences.
- We do not sell, rent, or trade your personal or contact information to third parties or advertising networks.
4. Log Files & Analytics
Highland Coffee Tour follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
5. Cookies
Like any other website, Highland Coffee Tour uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
6. Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Highland Coffee Tour does not knowingly collect any Personal Identifiable Information from children under the age of 13 through our website. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
7. Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please feel free to reach out to us:
- Highland Coffee Tour
- Direct WhatsApp: +62 857-7549-1970
- Reservation WhatsApp: +62 813-3873-8007
- Location: Bali, Indonesia